FREQUENTLY ASKED QUESTIONS

I have received my artwork, and I don’t like it?

I really hope you are fully satisfied with your new artwork, however, if you’re not happy with your purchase, I offer a 30-day refund period.

Please note refunds aren’t available on commissions.

Please contact me within 30 days to request a refund. When a return agreement has been accepted, please send back using the same service you received your artwork with original packaging and the artwork in perfect condition. You will be responsible for the cost of return shipping costs. When I receive your artwork(s), I will refund your payment within 14 days.

 

What if my painting arrives damaged?

I ensure all artwork is carefully packed and wrapped to protect it while in transit, however if you receive your artwork that has been damaged in transit, please contact me within 7 days, and if possible, please take photos of the damage and email to me at: hello@jennylawfineart.co.uk

 

How long does it take for my painting to be shipped?

Orders will be packed and shipped within 5 working days. Artworks are sent by Royal Mail, Parcel Force or courier depending on size and weight and shipping time will vary depending on your location.

I will send you a confirmation as soon as your artwork is on its way, and I will always do my best to get your painting packaged and dispatched in 2-3 business days.

Most UK deliveries arrive within 2 days from time of shipping, however, please allow 7 working days in total from the time of dispatch.

If you need your painting by a specific date, please email me at: hello@jennylawfineart.co.uk and I will try my hardest to accommodate your request but please contact me first to make sure it can reach you in time.

There may be an extra charge for rush deliveries according to your requirements.

 

How much does it cost to send my artwork?

All artwork shipped within the UK include free postage and packing.

 

How do I care for my painting?

Every painting is sealed with a light varnish to protect the paint from direct sunlight, dust and debris. Your painting can be safely dusted along the top, sides and bottom of the canvas and clean cloth to keep it looking its best.

 

What is your refund policy?

I really hope you are fully satisfied with your new artwork, however, if you’re not happy with your purchase, I offer a 30-day refund period.

Please note: refunds aren’t available on commissions.

Please contact me within 30 days to request a refund. When a return agreement has been accepted, please send back using the same service you received your artwork with original packaging and the artwork in perfect condition. You will be responsible for the cost of return shipping costs. When I receive your artwork(s), I will refund your payment within 14 days to your original payment method.

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Will you protect my personal information?

I promise to protect your personal information, and never share it with any third-party websites or apps. Your data is important to me, and I respect your privacy when purchasing my artwork online.

 

Got another question?

Please email me at hello@jennylawfineart.co.uk and I will get back to you as soon as possible.